Vehicle Account Information

If you are financing more than one vehicle with us you may use any of your account numbers to register. Once your registration is complete you will be able to access all of your accounts.

All fields required
If you receive a monthly invoice, your account number appears in the box entitled Account Number. If you have your Welcome Letter, you can find your account number on this document. If you do not have either document please contact a Customer Care Representative at 1 (888) 412-2834, Monday - Friday, 8 a.m. to 9 p.m. (Eastern Standard Time)
(MM/DD/YYYY)
Last 6 characters of your Vehicle Identification Number (VIN). The VIN can be found on your ownership or insurance documents, on the windshield of your vehicle (driver's side), or on the original contract. Please note that there are no letter Is or Os in your VIN number.
(e.g. myname@example.ca)
Register Account

Set up your Username and Password

Select the Username and Password that you would like to use to access the Audi Finance online account.

If you forget your password, we'll ask you to answer a security question before providing you with access to your account. Your answer should be a word or phrase that you can easily answer but nobody else can.

(e.g. jsmith) (May not contain: = + " ; , * & \ < > ( ) or whitespace, and must be 3 - 25 characters in length)
(Case sensitive, must be 7 characters or more, include 1 number and one capital letter. May not contain: = + " ; , \ < >)
(Security question answer is case sensitive)

Conditions for Online Access

Please review and accept the Conditions for Online Access by checking the box below.

User agrees to Terms and Conditions
In creating an Audi Finance online access at www.audifinance.ca, you agree to all terms and conditions listed here. You understand that there are risks associated with conducting online transactions. These include, but are not limited to, disagreements concerning use by others named on the lease or loan contract; unauthorized use resulting from login criteria not kept secure by you, or failure to log out and close the browser window after accessing the online account; and other situations where access to the online account may be gained in ways not preventable by Audi Finance. These terms and conditions are subject to change.

Applicable Laws
This Agreement is subject to applicable federal and provincial laws of Canada.

Online Access
If you have a lease or loan with Audi Finance, you may choose to access details about your lease or loan via our audifinance.ca Web site. You will need to provide your Audi Finance lease or loan account number, the last 6 digits of your Vehicle Identification Number (VIN) or Serial Number of your vehicle and your date of birth. We use this information to authenticate you as a user with access to the lease or loan account.

This service may be established and used by any individual named on the lease or loan. This may include any account holder, co-applicant, co-signer. However, access is intended to be used by the individual who initiated online access. We urge you not to share your user ID or password with anyone.

Audi Finance may limit or suspend access at any time without prior notice, and at our sole discretion. Reasons may include activities that indicate unauthorized use or repeated attempts to make payments from accounts with insufficient funds. Any limitation or suspension of access will not affect your obligations under your lease or loan agreement.

Access is available 24 hours a day, seven days a week. However, your access may be delayed due to maintenance or other circumstances beyond our control. Any delay of access will not affect your obligations under your lease or loan agreement.

To access this Web site, you must use web browser software that supports 128-bit encryption (such as Netscape 6.2 or greater, or Microsoft Internet Explorer 5.0 or greater). We will not be responsible for any errors resulting from a malfunction in the hardware, software or Internet services used.

Privacy
We protect your personal information
We value your privacy. We protect your privacy and the security of your information with the following methods: encryption of all personal information transmitted between the secure portion of our Web site and your; firewalls and other technology for securing information kept on our systems; and protecting the physical security of our systems for all information collected or submitted on this site.

How We Use Information
We are dedicated to protecting your privacy and pledge to make protecting and keeping your personal information secure a high priority. For a complete copy of our Privacy Policy, please refer to your new account opening documents or you may access the Privacy Policy by clicking the link at the bottom of this page.

We may use your e-mail address to communicate with you, for example, to notify you of special offers or programs you might find of interest or to answer the e-mail we receive.

We may use non-identifying and aggregate information to better design our website and share with our advertising agencies. For example, we may tell an advertising agency that x number of individuals visited a certain area on our website, or that y number of men and z number of women filled out our registration form, but we would not disclose anything that could be used to personally identify those individuals. If you choose to register or receive products or materials from us, or to otherwise give us personal information, we may store some or all of that personal information and use it for marketing research and marketing purposes, which may include sharing it with or with various suppliers that provide marketing, research, or other services for us.

In the event of a criminal investigation, or if we receive a subpoena, or suspect illegal activity, we may be requested by law enforcement agencies to share certain personal information and will do so in accordance with the law.

Confidentiality
We will disclose information to third parties about your account or the transfers you make where: 1) it is necessary for completing transfers; or 2) in order to verify the existence and condition of your account for a third party (such as a credit bureau); or 3) in order to comply with government agency or court orders; or 4) as further explained in the Privacy Policy located on our Web site.

Our Commitment To Data Security
Because your privacy is important to us, we have installed safeguards to secure the information we collect online. Our Web site uses Secure Sockets Layer (SSL) encryption technology supported by Microsoft Internet Explorer, Netscape Navigator/Communicator, and other popular browsers to protect your online transactions. SSL encrypts your name, address, and phone number before they travel over the Internet. We also use additional technologies and measures to prevent unauthorized access or disclosure, maintain data accuracy, and ensure appropriate use of this information.

Our Commitment To Children's Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Web site from those we actually know are under 16, and no part of our Web site is structured to attract anyone under 16.

Services Offered at audifinance.ca
The following services are available:

  • Change your personal address and other contact information
  • Change the address where your vehicle is registered (also called your garaging address)
  • Change the address where your invoices are mailed (also called your billing address)
  • Obtain a payout quote for your loan
  • Verify your payment history during the last twelve (12) months

Services you may use apply to any individual named on the loan or lease as well as the co-signer. It is the responsibility of all parties named on the loan or lease to coordinate these activities as all of you will be held responsible.

Dispute Resolution Notice
If any of the information displayed through your online access does not match your records, you may dispute the information by calling a Customer Care Representative at 1 (888) 412-2834, Monday - Friday, 8 a.m. - 9 p.m. (Eastern Standard Time)

Print

You must accept the Terms and Conditions to continue.

Audi Finance Security Information

We are committed to providing our customers with the highest level of security available. In order to ensure that the information you submit to and receive from us is protected, we require that your browser is enabled with 128-bit encryption Secure Sockets Layer (SSL) technology. Without this technology, access will be denied. SSL, which is supported by commercially accepted browser versions supplied by Microsoft, Netscape, and AOL, encrypts sensitive information such as your account number, name, address, and phone number before it travels over the Internet. We also use additional technologies and measures to prevent unauthorized access or disclosure, maintain data accuracy, and ensure appropriate use of this information.

For more information on how Audi Finance protects you and your information, please read our Privacy Policy and Usage Agreement.

Should you have other questions or concerns about our security policy, please contact a Customer Care Representative at 1 (888) 412-2834, Monday - Friday, 8 a.m. - 9 p.m. (Eastern Standard Time).

You can find out more information about how to protect yourself against Internet fraud, secure your computer, and protect your personal information by visiting the Office of the Privacy Commissioner of Canada.